Shipping Policy
Gift Baskets King will ship all 3 day select, 2nd day air and next day air orders received before 12 PM PST/ 3 PM EST the same day and all 3 day select, 2nd day air and next day air orders received after 12 PM PST/ 3 PM EST the next business day. All ground orders will ship within 24-48 business hours. Gift Baskets King reserves the right to alter same day shipping cut-off during all holiday periods.
Gift Baskets King's General Customer Service policy Gift Basketss King will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. Gift Baskets King will replace or refund the value of any gift not meeting the customer's satisfaction, deemed damaged or defective. Refunds or replacements are only offered if the original gift can be retrieved for inspection.(Assuming the claim is made within the 3 day grace period.) Gift Baskets King guarantees all gifts they ship will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater the substituted product. We will do our best to substitute within the same "family" of products at all times.)
Incorrect Address All orders must be complete with the correct address, city, state and zip. Gift Baskets King will not be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.
* A $10.00 Fee will be added to your bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/ apartment number is not supplied. This fee may and will be incurred any time a zip code, city and state do not match.
* Claims or requests for refunds on gifts returned due to a bad address will not honored.
* Claims for late deliveries due to missing suite numbers / apartment numbers or incorrect information will not be honored.
Returns In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the members bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Gift Baskets King and any address correction fees.
Fullfillment Gift Baskets King will make every effort to ship and fill all orders received. However if an order can not be filled Gift Baskets King will notify the customer within 3 business days. Additional credits will not be offered in the event we can not fill an order.
Right to Modify: Gift Baskets King retains the right to modify this agreement at any time. Changes will not be retroactive.
